keep trying to open the file provided until it succeeds making those popups go away .
you should then be able to connect to the internet and download our remote support program .
DO NOT REBOOT ! AS YOUR COMPUTER WILL RETURN TO THE SAME WAY IT WAS .
this file is not a fix .. it only allow you to connect with a professional to clean your pc.
Download and open this file on your Computer .
This will work if you keep trying ..
you may try to Boot Safe Mode With Networking .
For Safemode Download this file and open it
Click I agree . then click Ok ....
Windows Safe Mode with networking is a
way of booting up your Windows operating system in order to run
administrative and diagnostic tasks on your installation. When you boot
into Safe Mode with networking the operating system only loads the bare
minimum of software that is required for the operating system to work.
This mode of operating is designed to let you troubleshoot and run
diagnostics on your computer. Windows Safe Mode loads a basic video
drivers so your programs may look different than normal.
if that does not work You may try to get into safemode like this :
F8 - By
pressing the F8 key right when Windows starts, usually right after you
hear your computer beep when you reboot it, you will be brought to a
menu where you can choose to boot into safe mode with networking. If it
does not work on the first try, reboot and try again as you have to be
quick when you press it. I have found that during boot up right after
the computer shows you all the equipment , memory, etc installed on your
computer, if you start lightly tapping the F8 key you will usually be
able to get to the desired menu.
Be sure to select SAFE MODE WITH NETWORKING that way your internet will work .
Once in safemode with networking you may have to click yes to a dialog.
Try Your Internet at this point and see if you can connect .
Usually Firefox will connect when others will not .